Refund and Returns Policy
Last Updated: September 9, 2026
At ColorAura (Vanya Fashion, RAVINDRA DUTT DOBHAL HUF), we want you to love what you order. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us as soon as possible.
1. Return Eligibility
A return request may be accepted if:
– You received a damaged or defective product.
– You received an incorrect product or size.
– The product received is materially different from the product ordered.
– The product meets any other return condition specified by ColorAura at the time of purchase.
Products must generally be returned in their original condition, unused and unworn, with original tags, packaging, and accessories where applicable.
Products that have been washed, altered, damaged after delivery, or used may not be eligible for return.
2. Return Request Period
Please contact us within [7 days] of receiving your order if you wish to request a return.
To help us process your request quickly, please provide:
– Order number
– Customer name
– Contact details
– Reason for return
– Clear photographs/videos of the product and packaging, where applicable
Requests submitted after the applicable return period may not be accepted.
3. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, customization, clearance, or other applicable reasons.
Such products will be clearly identified on the product page or at the time of purchase, where applicable.
4. Return Approval
All return requests are subject to verification and approval by ColorAura.
If your return is approved, we will provide instructions regarding the return process. Please do not send products back without receiving return instructions from us.
5. Refunds
Once the returned product is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed to the original payment method or through another appropriate method, as applicable.
The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
6. Exchanges
If an exchange is available for the product, it may be provided subject to stock availability and the applicable exchange conditions.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund, where applicable.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us promptly with photographs/videos and your order details.
We may request additional information or evidence to verify the issue before approving a replacement, return, or refund.
8. Return Shipping
For approved returns caused by a ColorAura error, such as an incorrect, defective, or damaged product, return shipping may be handled according to our instructions.
For other returns, any applicable shipping or return charges may be the customer’s responsibility, depending on the specific return terms communicated at the time of purchase.
9. Cancellation
Order cancellation may be possible before the order is shipped, subject to our order-processing status.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.
10. Important Note
Color, appearance, and product presentation may vary slightly depending on your device screen, lighting, photography, and other factors. Minor variations that do not materially affect the product may not qualify as a defect.
11. Contact Us
For return, refund, exchange, or cancellation queries, please contact:
ColorAura
Email: support@coloraura.co.in
Phone: 8595829873
Please keep your order number available when contacting customer support.